Customer care

IPG takes care of all contacts on all channels related to the purchase of your products or services. Our advisors are trained in commercial relations to provide full satisfaction to your prospects and customers, and in back office, to make sure that the necessary changes are executed in the respective customer file so that your database is always up-to-date.

Order intake & follow-up

We make sure that your present and new customers can easily order your products by phone, through your website, via email… In addition, we ensure the order follow-up so your customers remain satisfied and new customers are pleasantly surprised by the impeccable service you are offering (back office).

After sales service (helpdesk)

IPG France has the knowhow to manage your technical calls. Our advisors handle inbound calls, assist your customers on the phone, refer them if necessary to a shop or arrange an appointment with a technician.

Technical support: dispatching

Dou you want to be available 24 hours a day and 7 days a week to help out your customers when the product they bought gets out of order? We make sure that your customers get the help they need. Our advisors will call technicians according to a cascade system, and see to it that a technician goes on site to have a closer look and solve the problem.

Collection services

Your customers do not pay in time or even not at all? We will call them on behalf of IPG to remind them to settle the payment (including possible interests). We are entitled to execute such collection services.

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