Even today a large percentage of online shoppers prefer to order by phone or to talk to someone to know the status of their order. A fast, caring and satisfying customer service is needed.
Excellent customer service is not only about getting everything done, but also depends on the quality of the personality of the advisor: the best guarantee for full satisfaction!
IPG France has a varied portfolio of clients in this sector: in order intake, in loyalty and in handling more complex requests.
What does IPG do for Damart ?
Customer service (telesales - direct selling):