E-commerce & direct selling

Even today a large percentage of online shoppers prefer to order by phone or to talk to someone to know the status of their order. A fast, caring and satisfying customer service is needed.

Excellent customer service is not only about getting everything done, but also depends on the quality of the personality of the advisor: the best guarantee for full satisfaction!

IPG France has a varied portfolio of clients in this sector: in order intake, in loyalty and in handling more complex requests.

Referrals e-commerce & direct selling


What does IPG do for Damart ?

Customer service (telesales - direct selling):

  • Order intake
  • Information requests(defective goods, missing articles, availability of products)
  • With qualitative and quantitative goals
  • Highlighting special services

Communication Channels